Frequently Asked Questions
Everything You Need to Know About Our Website Services
Find answers to common questions about website ownership, WordPress, Drupal, SEO, digital marketing, website support, pricing and working with TheNetChain.
Frequently Asked Questions
Have Questions About Your Website?
Whether you're planning a new website, improving an existing website or looking for SEO and ongoing support, these answers cover some of the questions we hear most often.
01
Website Ownership & Domains
Important information about website ownership, domain registration and moving your website.
Yes. Once your website project has been completed and paid for, you retain ownership of the website and its content according to the terms of your project agreement.
You are not required to remain with TheNetChain simply because we built your website.
Your domain should be registered using your business or personal information rather than TheNetChain's information.
Keeping the domain registration under your control makes it easier to manage, renew or transfer the domain in the future.
Yes. You can move your website and hosting to another provider if you choose. Migration requirements depend on your website, hosting environment and technology. Assistance with migration can also be discussed when applicable.
02
CMS & Website Development
Learn about content management systems, website development and improving existing websites.
CMS stands for Content Management System. A CMS allows you to manage website content without needing to edit code every time you want to make a change.
You can use a CMS to update content, upload images, create pages and manage other website information.
TheNetChain works with both WordPress and Drupal, depending on the requirements of the project.
Yes. WordPress services can include website design and development, responsive design, WooCommerce, SEO-friendly structure, performance improvements and ongoing support.
Yes. Drupal development can include website development, migrations, custom functionality, Webforms, Views, SEO, accessibility, performance improvements and ongoing support.
Yes. You don't necessarily need a completely new website.
We can review an existing website and help with design, mobile usability, SEO, performance, accessibility, content, forms and technical issues.
Project timelines depend on the size and complexity of the website, number of pages, functionality, content, integrations and feedback required. A project timeline can be discussed after reviewing your requirements.
03
Hosting & Website Support
Information about hosting, maintenance, troubleshooting and ongoing website support.
Website hosting is the server environment where your website's files, database and other resources are stored and made available over the internet. Hosting requirements vary depending on the website, traffic, technology and performance requirements.
Yes. Website support can include:
- Website updates
- WordPress updates
- Drupal updates
- Troubleshooting
- Content changes
- Form problems
- Performance issues
- Technical improvements
Yes. Existing websites can be reviewed before support begins so that the platform, hosting setup, existing code and current issues can be understood.
Not necessarily. Some businesses need regular maintenance while others only need occasional technical support. The appropriate approach depends on your website and how frequently it needs changes or updates.
Yes. Troubleshooting can include broken pages, forms, layout problems, responsive issues, plugin or module problems, configuration issues and other technical website problems.
04
SEO & Digital Marketing
Common questions about SEO, Local SEO and digital marketing services.
SEO services can include technical SEO, on-page optimization, website structure, content improvements, Local SEO, performance-related improvements and ongoing recommendations.
Yes. Local SEO can include Google Business Profile optimization, local listings, on-page local SEO, local content, review-related improvements and website optimization.
SEO results vary depending on your industry, competition, website history, content, technical condition and the work being performed. SEO is generally an ongoing process rather than a one-time change.
No. No legitimate SEO provider can guarantee a specific Google ranking. Search visibility depends on many factors, including competition, website quality, content, authority and changes to search systems. The goal is to make practical improvements to your website and online presence.
Yes. Website structure, performance, mobile usability, accessibility and technical implementation can all contribute to the overall quality of a website. Combining development and SEO makes it possible to address technical considerations as part of the website project.
05
Performance & Accessibility
Questions about website speed, mobile usability, accessibility and technical website reviews.
Yes. Performance work can include reviewing images, front-end resources, page structure, caching, unnecessary resources, mobile performance and other technical factors that can affect loading speed and usability.
Yes. Accessibility-focused reviews can look at areas such as headings, semantic structure, keyboard navigation, forms, links, buttons, images, color contrast and other common accessibility considerations.
Accessibility work can be guided by WCAG principles and practical accessibility improvements. The goal is to identify barriers and improve the experience for a broader range of users.
Yes. A website audit can review SEO, performance, mobile usability, accessibility, technical issues and overall website experience.
06
Content & Images
Questions about website content, copywriting and images used on your website.
Yes. Professional website content can be provided as an additional service.
Content can include pages such as Home, About, Services, Contact, product or service pages and SEO-focused website content.
Content pricing depends on the scope and number of pages required.
You can provide your own images as long as you have the appropriate rights or permission to use them.
Depending on the project, image sourcing can also be discussed as an additional service.
Yes. Existing content can be reviewed for readability, structure, user experience and SEO considerations. Improvements can be made based on the goals of the website.
07
Pricing & Payments
Information about website pricing, estimates, payment options and additional services.
Website pricing depends on the scope of the project.
Factors can include the number of pages, design requirements, CMS, eCommerce functionality, custom functionality, integrations, content, SEO and ongoing support.
A project can be reviewed before providing a more specific estimate.
We aim to provide clear pricing and explain additional services or requirements before they are added to the project.
Payment options depend on the project and current payment setup.
Contact us to discuss the available payment options for your project.
Yes. You can request a free website review to identify potential issues and opportunities related to SEO, performance, mobile experience and overall usability.
08
Getting Started
What happens when you're ready to discuss your website or digital marketing project?
You can start by contacting TheNetChain or requesting a free website review.
Tell us about your website, business and what you would like to improve so we can discuss the next steps.
We'll review the information you provide and discuss your website, business goals and project requirements. From there, we can determine the appropriate next steps.
Yes. TheNetChain can work remotely with businesses outside Harrisburg and Pennsylvania. Contact us with your location and project requirements to discuss your needs.
Yes. We can review an existing website and determine what can be improved, maintained, troubleshot or rebuilt.
Still Have Questions?
Let's Talk About Your Website
Tell us what you're working on, what you're trying to improve or what you need help with. Let's discuss the right next step for your project.